Resume of Sandra Metoyer

5741 Richmond Ave.

Garden Grove, CA 92845

(714) 892-1055 Home

(714) 231-3562 Cell

 

 

Summary

Over 20 years in the Telecommunication industry, from Land Line to Wireless Service and Ethernet. Outside Plant, Project Managing and Customer Service/Provisioning experience. I am an efficient worker who accomplishes results on time. I am a dedicated professional with well developed communication and problem solving skills who is able to resolve difficult situations under adverse conditions. I thrive in a fast paced, environment and work well with minimum supervision

 

Experience

 

Bemis Development (Ericsson)

Business Analyst

2014-2014

Irvine

·   Managed End to End T1/Ethernet delivery:

·   Maintained a strong working knowledge of processes

·   Working familiarity with T1/Ethernet implementation intervals and SLAs

·   Identified delays in T1/Ethernet implementation and works with impacted group to resolve roadblocks

 

Bemis Development (Ericsson)

Site Development Project Manager II

2013–2014 

Irvine, CA

 

·   Receive Bids from vendors and get approvals for T1 upgrades/maintenance

 

·   Monitored all construction related activities for projects.

 

·   Planned and scheduled project activities and ensured its completion according to schedule.

 

·   Managed telecommunications maintenance and installations to meet or exceeded SLAs

 

·   Functioned as single point of contact on all project-related issues.

 

·   Proactively communicated with all external vendors.

 

 

Bemis Development (Metro PCS)

Transport Provisioner

2012-2013

Irvine

·   Issued ASR’s to various LECs for install, upgrades, moves

 

·   Disconnects of T1, DS3, OC3 and Ethernet circuts.

 

·   Work with LEC’s to clear delays, testing and deliver circuits on time

 

Convergenz for (Sprint Ericsson)

Business Analyst

2011–2012 

Irvine, CA

·   Manage End to End T1/Ethernet delivery:

·   Working familiarity with T1/Ethernet implementation intervals and SLAs:

·   Identifies delays in T1/Ethernet implementation and works with impacted group to resolve roadblocks

 

TekSystems (Verizon, ATT Mobility & Vinculums)

Network Provisioner

2008-2011

Irvine, CA

·   Telcordia XNG (current version) or Granite Xpercomm (previous version), TBS, FACTS, SMS, NEO, Celltrack and Falcon Experience

 

·   Order Leased Line facilities for DS1, DS3 and Ethernet via access service request (ASR) through the Local Exchange Carrier (LEC) and Competitive Local Exchange Carrier (CLEC) ordering systems. Updating the XNG database with all pertinent information and issuing work orders to Operations and other Engineering departments to complete the project.

 

·   Assist all Transport Engineers in placing and tracking purchase order requests and providing updates on status.

 

·   Manage the ordering and tracking of circuit’s critical dates for the delivery of a fiber optic facility to new cell sites.  Escalate critical due date misses as appropriate.

 

·   Issue Xng Work Orders to facilitate the removal of DS1 leased lines.

 

·   Assist other team members (Telco, etc.) with activities that support overall Market/Group objectives.

 

·   Support planned site builds and/or expansions within an assigned area for various service providers.

 

·   Manage the Input and maintenance of circuit records in XNG database.  

 

Sprint-Nextel Communications

Project Manager

2006-2008

Irvine, CA

·   Managed outsource vendors for SMPOE Telco designs as a single point of contact to streamline PO & check request’s process.

 

·   Provided technical expertise in submitting service inquires to Verizon through CGS and validated all site addresses for iDEN & CDMA sites with the LEC’s and input all information in TBS & FACTS databases to minimize delay of T1 delivery.

 

·   Tracked status of construction start dates, ready to inspect and telco ready dates to provide weekly status to multiple vendors & cross functional team members.

 

·   Identified all new E911 request’s have met the criteria & have been loaded into Falcon, SMS & Cell track before inputting the E911 order into NEO for processing.

 

·   Interacted as the single point of contact for all Telco orders from meeting the order criteria to installation test & acceptance, as well as network requirements for turn up.

 

·   Provided 2^nd level technical support and assistance with escalation to the National E911 Team

 

Sprint/Nextel Communications

Provisioning Manager

1999-2006

Irvine, CA

·   Managed employee staffing, recruiting, development and training.

 

·   Provide direction, leadership and mentoring to team.

 

·   Managed all ASR order activity

 

·   Lead team to complete their daily routines, resolve escalated issues and provide guidance and support to the staff for all work activities and priorities.

 

·   Standardized IDEN Disconnect and Project Work Orders process nationally.

 

·   Provide mid year and yearly employee performance reviews

 

General Telephone Co.

Engineering Fielder                                                                             

Long Beach, CA

·   Verified and detailed outside plant work orders

 

·   Participated in joint utility meets with SCE, PacBell, and other service providers

 

·   Initiated right of way requests and obtained construction permits from appropriate governmental agency

 

·   Determine substructures that exist along proposed conduit routes

·  
Provide manhole and conduit ties and make field measurements

 

·   Obtain field measurements for line extension estimates and purposed facility routes, relocations and billing work orders

 

·   Ordered construction materials

 

Other Positions Held at GTE

Bus/Residential Service Acct Rep

Operator

 

Education

 

California State University at Long Beach – Long Beach, CA             

General Education

 

Azusa Pacific College – Azusa, CA             

General Education

 

Coastline Community College – Costa Mesa, CA

Emphasis on Travel and Tourism

 

Long Beach City College – Long Beach, CA             

General Education